ServiceNow Training

ServiceNow Training

ServiceNow Training
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Course Overview

Upskill yourself in a top cloud-based platform by enrolling in TechVidyaa’s ServiceNow Training. Our certified trainer will make students learn how to develop and manage digital workflows for various enterprise operations. In this ServiceNow Certification course, you will learn various concepts like application processing, data management, IT configuration, task management, user administration, service management, and more. During this training, you will master all the fundamental aspects of the cloud in ServiceNow. You will work on real-time projects & case studies to gain practical insights and we also conduct quiz sessions to test your knowledge in the ServiceNow course. In this ServiceNow course, you will be prepared for various ServiceNow certification exams, and our expert trainers will guide you about how to clear certifications at ease.

Course Objectives
Insights on ServiceNow Course

ServiceNow is a cloud-based platform that helps organizations to manage their digital workflows for various enterprise-wide operations. It is a software-as-a-service that can integrate other tools and provide technical management support. ServiceNow imbibes a suite of products that operates using serverless computing. The suite includes customer service, security, business applications, Human Resources, and information technology.

TechVidyaa’s industry experts designed the ServiceNow course to provide the best blend of theory and practical knowledge, making the students job-ready. You will learn to script on custom applications, create advanced customizations and gain the requisite knowledge to clear the ServiceNow certification. We will provide you with learning videos of every module taught. You will also be given access to live class recordings, recorded webinars, and more interactive teaching tools. Our support team is available 24/7 to clarify your doubts.

Why should you choose ServiceNow?
  • Gartner named ServiceNow as a “Leader” for ITSM (Information Technology Service Management) in 2021.
  • The increased usage of the ServiceNow tool in the ITSM sector has created plenty of job opportunities with a high pay scale for certified professionals and freshers in this field.
  • According to Indeed.com, the average pay offered by companies to ServiceNow developers is $101616 per annum in the United States.
What are the objectives of this ServiceNow online course?

In this ServiceNow online training, you will understand the following core modules in-depth.

  • Insights on ServiceNow and its key services
  • Basic fundamental concepts of ServiceNow
  • Cloud Services
  • ITIL and ITSM
  • Administration operations
  • ServiceNow Studio
  • ServiceNow Scripting
  • Debugging Techniques
  • UI policies and actions
What skills will you learn in this ServiceNow Certification Training?

By the completion of this training, you will be able to,

  • Develop and manage automation processes and digital workflows.
  • Work with ServiceNow applications and modules.
  • Gain insights on ServiceNow Groups, Lists, Forms, Roles, and Users.
  • Learn in detail about various ITIL stages.
  • Configure SLAs
  • Customize different layouts
  • Understand Troubleshooting and System Diagnostics.
  • Gain expertise in Problem Management, Change Management, and Incident Management.
  • Understand different deployment models ( public cloud, hybrid cloud, community cloud, and more)
  • Usage of cloud service models ( SaaS, IaaS, and PaaS)
  • Understand Client-side Server-side scripting
  • Create applications using ServiceNow Studio
Who can take up this ServiceNow course?

Anyone who is interested to start their career in ServiceNow can join this ServiceNow training. However, this course is designed for the following.

  • Graduates
  • IT Professionals
  • Software Developers
  • Administrators
Which job roles are available for learners after the completion of this ServiceNow online training?

The job positions that are best-suited for ServiceNow experts are as follows:

  • Project Manager
  • ServiceNow Administrator
  • System Engineer
  • ServiceNow Analyst
  • Product Architect
  • Sales Operation Analyst
Prerequisites to learn ServiceNow

There are no specific prerequisites needed to learn this course. Having prior knowledge of programming mainly JavaScript and cloud services is an added advantage.

Course Curriculum
Overview of ServiceNow
  • Creating Homepage
  • Tables, Form, Dictionary
  • Update Set’s creation
  • Workflow Creation
  • Service catalog management
  • Importing data in ServiceNow
  • User Administration
  • Email Notification
  • Create SLA & Schedule
  • Schedules Jobs
  • Access Control List
  • Introduction to web Service
  • Scripting
  • SSO & LDAP Integration
  • Flow Designer
  • Service Portal
  • Administration fundamentals
  • Advanced administration
  • Integrations
  • Reporting
  • System grades
  • ITIL Process
  • Configuration Management
  • Content Management
  • ITSM Modules
  • Non-ITSM
  • Relationships
The ServiceNow System Administrator Certification (CSA)
  • User Interface & Navigation
  • Collaboration
  • Database Administration
  • Self-Service & Process Automation
  • Introduction to Development
Certified Implementation Specialist (CIS)
  • Baseline Application Functionality
  • Business Cases / Use Cases
  • Proven Practices for Implementation
  • Certified Application Developer (CAD)
  • Customize Homepage
  • Tables, Form, Dictionary
  • Update set’s creation
  • Create workflow
  • Service catalog management
  • Import data in ServiceNow
  • User Administration
  • Email Notification
  • Create SLA Schedule
  • Scheduled Jobs
  • Access Control List
  • Content Management (CMS)
  • Introduction to Web service
  • Debugging and troubleshooting
  • Working with External data
  • Management of Application
Certified Application Specialist
  • Architecture and Deployment
  • Configure Indicators and Indicator Sources
  • Configure Breakdowns and Breakdown Sources
  • Data Collection
  • Data Visualization
  • Administration and Solutions
Get Detailed Course Curriculum
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ServiceNow Certification

ServiceNow certification shows your ability to handle complex ITSM operations and distinguishes you from others. As a result, you are awarded industry recognition and competitive distinction. This certification also gives you a tangible indicator of the value of your learning investment. According to IDC market research, ServiceNow certified professionals are 38% more productive than those not certified. Non-certified ServiceNow experts are 1.2 times more influential than certified experts. In addition, ServiceNow certification has helped promote 27% certified ServiceNow staff. These statistics demonstrate that ServiceNow certifications can be valuable and help employees improve their performance to move up in their careers.

TechVidyaa will help you master ServiceNow through practical, real-world instruction that helps you reach your goals. In addition, TechVidyaa offers the best ServiceNow training program to help you build a strong base in ServiceNow basics.

ServiceNow offers three certification paths, namely:

Certified Systems Administrator (CSA)
Certified Implementation Specialist (CIS)
Certified Application Developer (CAD)

Certified Systems Administrator (CSA)

This test assesses your ability to configure, administer, and deploy ServiceNow. This test also provides the foundation for any advanced courses or certifications that you may need in ServiceNow. It consists of 60 multiple-choice questions.

Prerequisites: You must have ServiceNow experience for at least six months and a basic understanding of system administration, database concepts, and IT operations.

Certified Implementation Specialist (CIS)

This certification test falls under the implementer path and consists of 6 specialized certifications linked with different ServiceNow products. This test is all about 60 multiple-choice.

Prerequisites: ServiceNow Certified Systems Administrator, ITIL v3 Foundations certification, and at least two end-to-end ServiceNow deployment projects are required.

Certified Application Developer (CAD)

This certification exam measures your ability to develop database and business logic applications. You must be able to write, test, debug, and troubleshoot client-side and server-side scripts and manage, secure, automate, and automate multiple products.

Prerequisites: None

Each ServiceNow Certification exam will last 90 minutes and will cost $150 to take.

Course Benefits
  • There are plenty of job opportunities available for ServiceNow professionals because it is being implemented in many organizations across various industrial sectors.
  • Most enterprises are moving towards the cloud. So a course in ServiceNow will help you provide five significant services on a single platform.
  • You can kick start your career as a system administrator to grab an opportunity to work on the ServiceNow platform.
Course FAQs
What are the various certifications available in ServiceNow?
* Certified System Administrator
* Certified Application Developer
* Certified Implementation Specialist – IT Service Management
* Certified Implementation Specialist- Service Mapping
* Certified Implementation Specialist – Financial Management
* Certified Implementation Specialist – HR
* Certified Implementation Specialist – Customer Service Management
* Certified Implementation Specialist – Security Vulnerability Response
* Certified Implementation Specialist – Software Asset Management (SAM)
* Certified Implementation Specialist –Vendor Risk Management
* Certified Implementation Specialist –Incident Response
* Certified Implementation Specialist –Project Portfolio Management
* Certified Implementation Specialist –Discovery
* Certified Implementation Specialist –Event Management
* Certified Application Specialist – Performance Analytics
All these are also known as mainline certifications.
Yes, it is essential to know the entire learning path. It would help if you had a complete understanding of all the topics covered in that specific certification.
If you don't clear the certification on the first attempt, don't feel discouraged. You will still have three more attempts to clear the certification exam. You have to pay $75 through the web assessor site and can attempt the certification three times.
If you could not succeed in the first four attempts, you must revisit the learning path and course once again. You have to wait for three days for the first failure and a 14-days waiting period for the second and third attempts. You will receive a voucher after paying the requisite fee.
After July 1 st , 2018, the rule states that it is impossible to apply for certification without completing the tang path.
ServiceNow updates are released after every product release. Each certification update will be available after 15 days after the product release.
After the new product release, each certification will require a short-term question delta exam which is usually available 15 days after the latest product release to keep the certification alive. If the candidate fails to pass the exam within 90 days, then the certificate expires.
You can register on the ServiceNow Web assessor site for delta exams after the product availability date. The delta exams are available for 90 days after the release.
The delta exam is for 30 minutes.
Micro-certifications can be taken directly and do not require a voucher code.

* Agile and Test Management
* Application Portfolio Management
* Automated Test Framework
* Business Continuity Management
* Customer Service Management (CSM) with Service Management for Implementers
* Flow Designer
* Integration Hub
* Performance Analytics
* Predictive Intelligence
* Service Portal

All the above come under micro certifications.
Voucher codes are not transferable.
Testimonials
I attended classes on ServiceNow, and I was happy to choose the TechVidyaa platform for this training. The instructor is highly experienced in the ServiceNow training course. 100% worth of money you invest.
Niha, ServiceNow Administrator
TechVidyaa is the best training platform to learn ServiceNow, and the trainer is very good at explaining all the ServiceNow concepts understandably. Thank you for the entire team for making me expert professional in ServiceNow
Shivani, ServiceNow Developer
TechVidyaa is the best Institute with professional faculty, the way they have explained is very clear and easy to understand the concepts with examples. Support team communicating with students is highly appreciable.
Saketh, Performance Analytics Developer
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